HOME 503-230-2300 tomdwyer@tomdwyer.com


  

At Tom Dwyer Automotive Services Inc. we know that the best form of advertisement is word of mouth. The best equipment is worthless without also providing the best customer service possible. All necessary work including cost will be thoroughly explained prior to beginning repairs. No job is finished until our client is completely satisfied.

If our work is to your satisfaction please refer us to a friend. If not, please tell us so we can improve or change the problem. We want to know if we are not providing the best service or if there is a service we should add.

Please feel free to review the results of our client surveys and comments*, then look at the reviews direct from people just like you at sites like:

If you have any feedback on your recent service experience ot if you find any other reviews we should make others aware of, just email us!


Tom Dwyer Automotive Services


Question
Yes
No
%
Was your vehicle completed within the estimate? 7160 150 97.95%
Was your vehicle completed on schedule? 7120 190 97.40%
Did you understand the repairs recommended? 7269 41 99.44%
Was the work performed explained to you? 7279 31 99.58%
Were the personnel courteous and professional? 7295 15 99.79%
Was your vehicle as clean as you left it? 7232 78 98.93%
Were you satisfied with your service experience? 7272 38 99.48%
Would you recommend us to a friend? 7283 27 99.63%

Why did you choose our your service?
  • "Friend recommended - best explanation of service I've ever had. I was very impressed."
  • "You guys are upfront & do an awesome job!."
  • "Past experience, your people have always been straight forward and courteous. That is hard to find now."
  • "Tom Dwyer Automotive has been my mechanic since I moved here in 1990, I wouldn't go to or trust anyone else with my car"
  • "You can handle the tough jobs"
  • "I wanted the job done right!"
  • "Recommendations from 2 friends who do not know each other"
  • "You are always reliable, courteous & thorough. You explain things in a noncondescending manner to people who don't have a clue about cars. Thanks"
  • "When I speak to Ken or Bob about my car, I learn something new about the mechanics of my vehicle. I trust their recommendations"
  • "Close to us in Sellwood, Trusted in the community"
  • "Recommended, work is well explained, trust you'll do a good job."
  • "Because you are completely reliable and you educate me about my car."
  • "I have always had excellent service & explanations from you."
  • "Quality work, fair pricing, GREAT customer service."
  • "Excellent attention to technical detail - worth paying for."
  • "Best service - great communication with clients."
  • "Service excellent, employees the greatest, confidence the work will be done right."
  • "I don't have to have the job done 2-3 times to fix one problem."
  • "This was first time - recommended by neighbor. We'll see you again!"
  • "Your reputation. You all were beyond my expectations for friendly, on time service."
  • "Dealer's service department gets a "no" on most of the above."
  • "Continued, Consistent, Professional Service"
  • "Great trustworthy service."
  • "Competent diagnosis, knowledgeable staff, good parts & fast service"
  • "I've been a customer since 1989….I trust you guys"
  • "Love the shuttle, fair deal, service & explanations"

What can we do to improve?
  • "Nothing - service was impressive and I felt like there was honesty and trust. Thanks!"
  • "Your great, you turned a bad experience for me into a joy!"
  • "Overall it was an excellent experience. Even good magazines. You are my garage from now on!"
  • "Need nothing more, appreciate the Saturday hours."
  • "Everything just right. Just don't stop."
  • "Thank you for going the extra mile by taking my car to DEQ & putting tags on the car."
  • "Now you take my car through DEQ!! What next?"
  • "Clone yourselves & move into our neighborhood. Or, take over the repair industry!"
  • "Nothing ! You guys are the best."
  • "I like Tom….More Tom!!!"
  • "Thanks for providing the shuttle service; it only adds to your excellent service."
  • "How can you improve on excellence?"
  • "I always know I can trust you with my old Toyota."
  • "Just continue your honest & upfront way of doing business - it's great!!"
  • "Nothing - I am one satisfied customer."
  • "Champagne service in the shuttle van & make Tom wear a little chauffeur suit too!"
  • "Lazy-boy vibrating rockers in the waiting area."
  • "Open more shops around town?"
  • "Pave your parking lot."
  • "Keep up your great work."
  • "Provide Internet browsing while you wait."

*Actual comments and results from 7310 surveys.


© 2008 Tom Dwyer Automotive Services, Inc.